Shipping & Payment Information

When will order my got shipped?

Order will be shipped within 5-10 business days after order has been placed. (exclude weekend)

We do not ship orders on weekends and Indonesian national holidays. Please note that there will be occasional delays in processing your order because of high postal office’s traffic, especially nearly holidays.

You will get 2 kinds of emails within your order :
■ After you place your order, you will receive an invoice email about your order.
■ When your order got shipped, you will receive a shipment notification email with the tracking number inside.

If your package does not arrive 20 business days after shipment, please contact our customer service.

 

Do you ship internationally?

We can ship internationally, to every country EMS listed. Please note that delivery rates provided by Klova Studios and EMS are estimation only.

We will not responsible for every orders got sent back/lost/fail to reach the recipient because of factors outside our controls such as the absence of recipients, wrong address, custom problems, etc.

If the package got sent back to us, we will charge an additional fee to re-send it. We will contact you via email regarding this, if there is no feedback from you within 12 business days, we will dispose of the order.

 

How much is the shipping cost?

Please put the items in Cart and Checkout to see the shipping cost estimation by EMS.

Shipping cost estimation depends on the package weight/size and the delivery address location.

Please note if there’s a possibility the package becomes subject of import taxes/customs fees in your country. The shipping cost is not covering the import taxes/customs fee.

 

What payment do you accept?

We only accept payments using Paypal.

 

Can I change my address?

You can change your shipping address  if the order has not been shipped yet. You can contact our Costumer Service to do this change.
Please note that once the order has been shipped, shipping address can not be changed.

 

Can I cancel my order?

Order can be canceled after purchase if the order has not been shipped yet. You can contact our Customer Service to cancel your order.
Please note that you will be responsible for all the cancelation fees (Paypal transfer fees).

**Feel free to check this link, to get more informations about Paypal refund statuses.

 

Order Tracking

To find out the process of your order, please click here.

Package Tracking

When your order got shipped, you will receive an shipment notification email with tracking number inside.

For shipping addresses in these 6 countries (United Kingdom, Canada, Norway, France, Spain & Australia).
Please inquire actively at the post office by showing the tracking number.
Because they refuse to exchange data which makes tracking not updated and is still located in Indonesia.

If there are problems or questions. Please send an email to:
[email protected]

Please check your tracking number in here :
http://ems.posindonesia.co.id/

or you can use these websites to track order :

■ Worldwide Tracking: http://17Track.net
■ USA Tracking: https://tools.usps.com
■ Canada Tracking: http://www.canadapost.ca
■ Australia Tracking: http://auspost.com.au/track
■ New Zealand Tracking: https://www.nzpost.co.nz/tools/tracking
■ Singapore Tracking: https://www.singpost.com/track-items
■ UK Tracking: http://parcelsapp.com/en/tracking/
■ Vietnam Tracking: https://t.17track.net/en#nums=
■ Germany Tracking: https://nolp.dhl.de/nextt-online-public/search
■ France Tracking: https://www.chronopost.fr/fr/chrono_suivi_search?listeNumerosLT=
■ Philippines Tracking: https://tracking.phlpost.gov.ph/
■ Taiwan Tracking: https://t.17track.net/zh-hk#nums=
■ Thailand Tracking: http://track.thailandpost.co.th/tracking/default.aspx?lang=th
■ Belgium Tracking: https://track.bpost.be/btr/web/#/search?itemCode=
■ Japan Tracking: https://trackings.post.japanpost.jp/services/srv/search/direct?searchKind=S004&locale=ja&reqCodeNo1=
■ Hong kong Tracking: https://www.hongkongpost.hk/en/mail_tracking/index.html
■ Mexico Tracking: https://t.17track.net/es#nums=
■ Malaysia Tracking: https://t.17track.net/en#nums=
■ Poland Tracking: https://t.17track.net/pl#nums=
■ Myanmar Tracking: https://t.17track.net/en#nums=
■ Peru Tracking: https://t.17track.net/es#nums=
■ Chile Tracking: https://t.17track.net/es#nums=

Please remember that some orders can take more than 24 hours after shipment before it can be tracked.

(FAILURE TO DELIVER)
We will not responsible for every orders got sent back/lost/fail to reach the recipient because of factors outside our controls such as the absence of recipients, wrong address, custom problems, etc.

Please double check your recipient name, shipping address, and phone number before purchasing.

If the package got sent back to us, we will charge additional fee to re-send it.  We will contact you via email regarding this, if there is no feedback from you within 12 bussiness days, we will dispose the order.

Refunds & Returns Information

We gladly accept refund/return if the items you received are different from what you ordered or items got damaged during transit.

Kindly contact our Customer Service first before any action being made.

For incorrect or damaged items, please send us the picture of the items and package slip along with return email.

Items need to be returned within 40 days from purchase date. All shipping fees are refundable for incorrect or damaged items. We will process the refund of shipping fees, after we got the returned items.

** Feel free to check this link, to get more informations about Paypal refund statuses.

Privacy Policy

After a transaction, the only private and personal informations collected and being used for invoice are shipping address and contact informations, for the purpose of communicate with you and to fulfill your order.

Other  private informations, such as Paypal login, etc will be automatically deleted and  will not be stored on our servers.

We do not sell, trade, or give any personal informations to outside parties.

EMS Available Country

Albania
Algeria
Argentina
Australia
Austria
Azerbaijan
Bahrain
Bangladesh
Belgium
Brazil
Bulgaria
Canada
Cambodia
Chile
China (People’s Rep.)
Colombia
Costa Rica
Denmark
Dominica
Dominica Rep.
Egypt
El Salvador
Equador
Finland
France
Germany
Greece
Haiti
Honduras
Hong Kong
India
Ireland
Italy
Japan
Jordania
Korea (Rep.)
Kuwait
Laos People’s Dem. Rep.
Malaysia
Maldives
Marocco
Mauritius
Mexico
Myanmar
Nepal
Netherlands
New Caledonia
New Zealand
Nigeria
Norway
Oman
Pakistan
Panama
Papua New Guinea
Philippines
Poland
Portugal
Qatar
Russian Federation
Saudi Arabia
Senegal
Singapore
Spain
Sudan
Suriname
Sweden
Switzerland
Taiwan
Tunisia
Turkey
United Arab Emirates
United States
Venezuela
Vietnam
Yemen Arab Rep.
Zambia

FedEx Available Country

Singapore
Brunei
Cambodia
South China (Fujian)
South China (Guangdong)
Hong Kong
Laos
Macau
Malaysia
Mongolia
Philippines
Thailand
Vietnam
Australia
China
Japan
New Zealand
Norfolk Island
South Korea
Taiwan
Canada
Mexico
Puerto Rico
United States (Colorado)
United States (Idaho)
United States (Utah)
United States (Arizona)
United States (Nevada)
United States (California)
United States (Oregon)
United States (Washington)
United States
Andorra
Austria
Belgium
Bulgaria
Canary Islands
Channel Islands
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Faeroe Islands
Finland
France
Germany
Gibraltar
Greece
Greenland
Hungary
Iceland
Ireland
Israel
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Monaco
Netherlands
Norway
Poland
Portugal
Romania
Russia
San Marino
Serbia
Slovak Republic
Slovenia
Spain
Sweden
Switzerland
Turkey
Ukraine
United Kingdom
Vatican City
Bahrain
Bangladesh
Egypt
India
Jordan
Kuwait
Lebanon
Oman
Pakistan
Qatar
Saudi Arabia
South Africa
Sri Lanka
United Arab Emirates
Afghanistan
Albania
Algeria
American Samoa
Angola
Anguilla
Antigua
Argentina
Armenia
Aruba
Azerbaijan
Bahamas
Barbados
Barbuda
Belarus
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire
Bosnia-Herzegovina
Botswana
Brazil
British Virgin Islands
Burkina Faso
Burundi
Cameroon
Cape Verde
Cayman Islands
Chad
Chile
Colombia
Congo
Congo, Dem Rep Of
Cook Islands
Costa Rica
Curacao
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
El Salvador
Eritrea
Ethiopia
Fiji
French Guiana
French Polynesia
Gabon
Gambia
Georgia
Ghana
Grand Cayman
Great Thatch Island
Great Tobago Islands
Grenada
Guadeloupe
Guam
Guatemala
Guinea
Guyana
Haiti
Honduras
Iraq
Ivory Coast
Jamaica
Jost Van Dyke Islands
Kazakhstan
Kenya
Kyrgyzstan
Lesotho
Liberia
Libya
Macedonia
Madagascar
Malawi
Maldives
Mali
Marshall Islands
Martinique
Mauritania
Mauritius
Micronesia
Moldova
Montenegro
Montserrat
Morocco
Mozambique
Namibia
Nepal
Nevis
New Caledonia
Nicaragua
Niger
Nigeria
Norman Island
Northern Mariana Islands
Palau
Palestine Autonomous
Panama
Papua New Guinea
Paraguay
Peru
Reunion
Rota
Rwanda
Saba
Saipan
Samoa
Senegal
Seychelles
St. Barthelemy
St. Christopher
St. Croix Island
St. Eustatius
St. John
St. Kitts & Nevis
St. Lucia
St. Maarten
St. Martin
St. Thomas
St. Vincent
Suriname
Swaziland
Syria
Tahiti
Tanzania
Tinian
Togo
Tonga
Tortola Island
Trinidad & Tobago
Tunisia
Turks & Caicos Islands
U.S. Virgin Islands
Uganda
Union Island
Uruguay
Uzbekistan
Vanuatu
Venezuela
Wallis & Futuna
Zambia
Zimbabwe